Network Management Services
WATCHGUARD™ SUPPORT
. . . . WatchGuard Support
This Support Option allows telephone support and remote 
access support to WatchGuard Firebox clients. It covers configuration and operational issues.
Support of WatchGuard Firebox appliances is dependent on having a secured connection available to the firewall.
. . . . remote support option
Required configuration changes are made to the security policy remotely from the secured connection. As with any remote support option, this may require a capable person on site with physical access to the equipment for inspection or instructed changes.
" configuration changes are made to the security policy remotely from the secured connection ". . . . timetable and fall back plan
Security Policy configuration change requests must be logged first with Control Key Change Control procedure to determine logical suitability of the change and fall back plan..
