Network Management Services
WATCHGUARD™ SUPPORT
. . . . WatchGuard Support
Allows telephone and remote access support to WatchGuard Firebox III clients. Covers configuration and operational issues.
Support of WatchGuard Firebox appliances is dependant on having a secured connection available to the firewall. This will normally take place over a VPN (Virtual Private Network), though it is sometimes useful to include a dial in access point on the trusted network in cases where the firewall is not available from the Internet.
. . . . remote support option
Required configuration changes are made to the security policy remotely from the secured connection. As with any" configuration changes are made to the security policy remotely from the secured connection " remote support option, this may require a capable person on site with physical access to the equipment for inspection or instructed changes.
. . . . timetable and fall back plan
Security Policy configuration change requests must be logged first with Control Key Change Control procedure to determine logical suitability of the change and plan change timetable and fall back plan.
