Network Management Services
COMPUTER NETWORK SUPPORT
. . . . Computer network support
Network technology and security threats constantly evolve.
Control Key network maintenance and support services ensure optimal and secure network performance.
Control Key provides network support to clients either on networks and servers we have installed, or on "inherited" networks following a site survey. By completing a survey we can understand the network infrastructure in depth, and can access the network using appropriate and proven monitoring and diagnostic tools.
. . . . Remote network monitoring and support
Control Key's engineers both " Control Key's engineers both implement and support the solutions they sell "implement and support the solutions they sell. This allows us to maintain a depth of skills in problem resolution, and a spread of skills in each engineer. As much remote network monitoring and support as possible is conducted using the secure network links between our site and our clients' sites. This provides continuous coverage and ensures that expensive site visits are kept to a minimum.
. . . . Network support options
Control Key has split its Support Services down into 5 options, in order that these can be taken up in any combination. A brief description follows:
| Remote network support | On-site network support | ||
| WatchGuard™ Support | Telephone and remote access support to WatchGuard Firebox and Vclass clients. | On Site Support Days | On-site consultancy days purchased in a block discount, to be called off as needed. |
| Remote Network Support | Telephone and remote access support to MS Windows servers and network hardware. | ||
| Network Availability | Pro active monitoring of MS Windows servers and network hardware performance with alert system. | ||
| Data Backup Monitoring | Allows CA Arcserve backup jobs to be monitored in real time. | ||
. . . . UK business computer network support
From our base in the North West we provide UK business computer network support services, with existing customers as far apart as London and Scotland.
We work with larger, blue chip clients, to supplement their own IT Departments with specific knowledge on the solutions Control Key has supplied and implemented. For example, firewall support.
In the medium to large SME (small to medium sized enterprises) sector Control Key often act as their clients' IT department, using our helpdesk to log and progress calls, and remote control technology to solve problems without having to visit site in the first instance.